Abstract Title

Airline Quality Rating 2014

Authors' Class Standing

Brent D Bowen, PhD Dean E Headley, Phd Blair C Boies, Senior

Lead Presenter

Blair Boies

Faculty Mentor Name

Brent D. Bowen

Format Preference

Poster

Abstract

The Airline Quality Rating (AQR) was first introduced in 1991, and has been continually providing an objective assessment of airlines which have a minimum of 1% of domestic scheduled-service passenger revenue. The Airline Quality Rating 2014 is based on comparative performance criteria which are important to travel consumers, including on time arrivals, mishandled baggage, involuntary denied boarding, as well as 12 customer complaint categories. The Airline Quality Rating system of weighted averages produces the industry ranking which is contained in this research monograph. The development of this quantitative model allows key players within the airline industry to gain an enhanced understanding of the primary drivers and influences of passenger behavior.

Start Date

4-4-2014 12:00 PM

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Apr 4th, 12:00 PM

Airline Quality Rating 2014

The Airline Quality Rating (AQR) was first introduced in 1991, and has been continually providing an objective assessment of airlines which have a minimum of 1% of domestic scheduled-service passenger revenue. The Airline Quality Rating 2014 is based on comparative performance criteria which are important to travel consumers, including on time arrivals, mishandled baggage, involuntary denied boarding, as well as 12 customer complaint categories. The Airline Quality Rating system of weighted averages produces the industry ranking which is contained in this research monograph. The development of this quantitative model allows key players within the airline industry to gain an enhanced understanding of the primary drivers and influences of passenger behavior.