Submitting Campus

Daytona Beach

Department

Staff Works - Hunt Library

Document Type

Article

Publication/Presentation Date

9-21-2016

Abstract/Description

This study explores the idea of creating a knowledge base from shared online accounts to use in training librarians who perform distance reference services. Through a survey, follow-up interviews and a case study, the investigators explored current and potential use of shared online accounts as training tools. This study revealed that the participants viewed the concept positively, but many encountered barriers to effectively employing a local knowledge base as a training tool.

Publication Title

Journal of Library & Information Services in Distance Learning

DOI

https://doi.org/10.1080/1533290X.2016.1226580

Publisher

Taylor & Francis

Required Publisher’s Statement

The publisher's version of this article is available at this full-text link

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