Location
Radisson Resort at the Port, Jamaica Room
Start Date
4-5-2000 2:00 PM
Description
The customer is the business. Peter Drucker established this paradigm when he described how to approach business challenges to maximize economic performance. Other leading quality and management experts agree. The Malcolm Baldrige National Quality Award, administered by the National Institute of Standards and Technology, allocates 20% of the total available points to customer and market knowledge and performance. And, the stock of Baldrige winners has collectively outperformed the S&P 500 stock average by 400-500%.
Paper Session III-B - Developing a Customer-Centered Organization: Customer Advocacy at the Cape Canaveral Spaceport
Radisson Resort at the Port, Jamaica Room
The customer is the business. Peter Drucker established this paradigm when he described how to approach business challenges to maximize economic performance. Other leading quality and management experts agree. The Malcolm Baldrige National Quality Award, administered by the National Institute of Standards and Technology, allocates 20% of the total available points to customer and market knowledge and performance. And, the stock of Baldrige winners has collectively outperformed the S&P 500 stock average by 400-500%.
