The Airline Quality Rating (AQR) is a joint research project funded as part of faculty research activities at Wichita State University and Embry-Riddle Aeronautical University since 2014. Previous reports from 1991 to 2013 The Airline Quality Rating Reports were published through a joint research project between Purdue University and Wichita State University.
The AQRis a summary of month-by-month quality ratings for U.S. airlines that have at least 1% of domestic passenger volume. Using the AQR system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines' comparative performance for the calendar year is reported. The research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations and overall industry results.
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Submissions from 2018
Airline Quality Rating 2018, Brent D. Bowen and Dean E. Headley
Submissions from 2017
Airline Quality Rating 2017, Brent D. Bowen and Dean E. Headley
Submissions from 2016
Airline Quality Rating 2016, Brent D. Bowen and Dean E. Headley
Submissions from 2015
Airline Quality Rating 2015, Brent D. Bowen and Dean E. Headley
Submissions from 2014
Airline Quality Rating 2014, Brent D. Bowen and Dean E. Headley
Submissions from 2013
Airline Quality Rating 2013, Brent D. Bowen and Dean E. Headley
Submissions from 2012
Airline Quality Rating 2012, Brent D. Bowen and Dean E. Headley
Submissions from 2011
Airline Quality Rating 2011, Brent D. Bowen and Dean E. Headley
Submissions from 2010
Airline Quality Rating 2010, Brent D. Bowen and Dean E. Headley
Submissions from 2009
Airline Quality Rating 2009, Brent D. Bowen
Submissions from 2008
Airline Quality Rating 2008, Brent D. Bowen and Dean E. Headley
Submissions from 2007
Airline Quality Rating 2007, Brent D. Bowen and Dean E. Headley
Submissions from 2006
Airline Quality Rating 2006, Brent D. Bowen and Dean E. Headley
Submissions from 2005
Airline Quality Rating 2005, Brent D. Bowen and Dean E. Headley
Submissions from 2004
Airline Quality Rating 2004, Brent D. Bowen and Dean E. Headley
Submissions from 2003
Airline Quality Rating 2003, Brent D. Bowen and Dean E. Headley
Submissions from 2002
Airline Quality Rating 2002, Brent D. Bowen and Dean E. Headley
Submissions from 2001
Airline Quality Rating 2001, Brent D. Bowen and Dean E. Headley
Submissions from 2000
Airline Quality Rating 2000, Brent D. Bowen and Dean E. Headley
Submissions from 1999
Airline Quality Rating 1999, Brent D. Bowen and Dean E. Headley
Submissions from 1998
Airline Quality Rating 1998, Brent D. Bowen and Dean E. Headley
Submissions from 1997
Airline Quality Rating 1997, Brent D. Bowen and Dean E. Headley
Submissions from 1996
Airline Quality Rating 1996, Brent D. Bowen and Dean E. Headley
Submissions from 1995
Airline Quality Rating 1995, Brent D. Bowen and Dean E. Headley
Submissions from 1994
Airline Quality Rating 1994, Brent D. Bowen and Dean E. Headley
Submissions from 1993
Airline Quality Rating 1993, Brent D. Bowen and Dean E. Headley
Submissions from 1992
Airline Quality Rating 1992, Brent D. Bowen and Dean E. Headley
Submissions from 1991
Airline Quality Rating 1991, Brent D. Bowen, Dean E. Headley, and Jacqueline R. Luedtke
