Faculty Advisor

Dr. Leila Halawi

Document Type


Submitting Campus

WW Campus for Central & South America

Publication/Presentation Date



Since March, 2017, the cost of denied boarding began to draw the attention of all Brazilian airlines because of the Resolution 400 of the Brazilian National Civil Aviation Agency. This Resolution covers several items but here we will focus on the penalty that the airlines need to pay for each passenger who had his boarding denied involuntarily in domestic flights.

An operating restriction of an airline may result in the denial of boarding of a specified number of passengers. When this process of selecting the passengers and their accommodation on another flight happens very close to the time of departure, the probability of delays is high. We believe that is possible to reduce the contingency costs based on identifying volunteer passengers in advance. Since the operational restriction, whether caused by excess weight or seat limitations, is not always predicted in advance, we are considering having the passenger profile of all flights in advance to understand their needs and looking to identify the more flexible ones.

Our goal is to create a plug-in that any airline could use in their self-service check in channels, and making direct communication with the passenger. It also could become a way to offer proactive accommodation options as well as commercial compensations due to itinerary or ticket schedule change.


Embry-Riddle Aeronautical University


Sao Paulo, Brazil

Additional Information

A Capstone Project Submitted to Embry-Riddle Aeronautical University in Partial Fulfillment of the Requirements for the Aviation Management Certificate Program.