Abstract Title

Factors Affecting Employee Retention and Turnover in Aviation Industry

Is this project an undergraduate, graduate, or faculty project?

Graduate

group

What campus are you from?

Daytona Beach

Authors' Class Standing

Sinan Aykan, Graduate Student Asad Elahi, Graduate Student Soohwan Ko, Graduate Student Nick Hechler, Graduate Student

Lead Presenter's Name

Nick Hechler

Faculty Mentor Name

Dr. Sohel Imroz

Abstract

Successful companies need to keep their best employees on board. Employee retention refers to various policies and practices which retain talented employees for a longer period of time. Employee turnover means loss of talent from the workforce over time, and includes employee resignations, layoffs, terminations, retirements, location transfers, or even deaths (Roder, 2019). High employee retention is a sign of better workplace culture, stronger employee relationship, improved communication, and more satisfied employees. On the other hand, high employee turnover may signal lower productivity, reduced employee morale, and disengaged employees. The aviation industry experiences an annual staff turnover of 20% in ground operations and 18% in customer services and cabin crew (Garcia, 2018). The purpose of this study is three-folded. First, to explain why it is more critical to retain talented staff in the aviation field. Second, to describe the current state of retention in aviation. Third, to conduct a systematic literature review identifying the factors that affect employee retention and turnover in the aviation industry. This work-in-progress poster should be beneficial for companies in the aviation industry in creating a comprehensive employee retention program that can play a vital role in both attracting and retaining key employees, as well as in reducing turnover and its related costs.

Did this research project receive funding support from the Office of Undergraduate Research.

No

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Factors Affecting Employee Retention and Turnover in Aviation Industry

Successful companies need to keep their best employees on board. Employee retention refers to various policies and practices which retain talented employees for a longer period of time. Employee turnover means loss of talent from the workforce over time, and includes employee resignations, layoffs, terminations, retirements, location transfers, or even deaths (Roder, 2019). High employee retention is a sign of better workplace culture, stronger employee relationship, improved communication, and more satisfied employees. On the other hand, high employee turnover may signal lower productivity, reduced employee morale, and disengaged employees. The aviation industry experiences an annual staff turnover of 20% in ground operations and 18% in customer services and cabin crew (Garcia, 2018). The purpose of this study is three-folded. First, to explain why it is more critical to retain talented staff in the aviation field. Second, to describe the current state of retention in aviation. Third, to conduct a systematic literature review identifying the factors that affect employee retention and turnover in the aviation industry. This work-in-progress poster should be beneficial for companies in the aviation industry in creating a comprehensive employee retention program that can play a vital role in both attracting and retaining key employees, as well as in reducing turnover and its related costs.