Monitoring Airport Service Quality: A Complementary Approach to Measure Perceived Service Quality Using Online Reviews
Chunyan Yu
Part of the Public Affairs, Public Policy and Public Administration Commons
Works by Kiljae Lee in Public Affairs, Public Policy and Public Administration
2019
2018
Assessment of Airport Service Quality: A Complementary Approach to Measure Perceived Service Quality Based on Google Reviews
Chunyan Yu
Passenger Satisfaction, Efficiency, Delays, and Bond Ratings: An Application of Network DEA to Evaluate the Performance of US Airports
Chunyan Yu
