The study of using a SCRUM Process for departmental operations introduced a new investigation of collective efficacy as it relates to team and departmental effectiveness. Collective efficacy is "a gro..
The study of using a SCRUM Process for departmental operations introduced a new investigation of collective efficacy as it relates to team and departmental effectiveness. Collective efficacy is "a group's shared belief in its conjoint capability to organize and execute the courses of action required to produce given levels of attainment" (Bandura, 1997, p. 477). The understanding of the causes of change in a groups collective efficacy can enhance the implications of using a SCRUM Process for work amongst departmental service teams. Two service teams within a campus department were chosen to record Sprint Retrospective meetings for post meeting analysis. The team developed a codebook based off mastery experiences, vicarious experiences, social persuasion, and physiological states linked to collective efficacy. These experiences were noted and qualitatively analyzed over each meeting to display the teams change in collective efficacy as the SCRUM Process progressed. This research effort is ongoing and still collecting data from individual scrum teams. Due to the analysis being conducted from the start to the end of the service teams' task, it would be preemptive to present results currently, however results should be completed by Discovery Day. Once all data has been compiled and analyzed via multiple coders and compared, the findings can be used to help other SCRUM teams perform at a higher level.
