The overall health and well-being of an airline company is rooted in its culture. Companies with strong culture attract more talent, reduce turnover, create better chemistry among teams, and affect em..
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The overall health and well-being of an airline company is rooted in its culture. Companies with strong culture attract more talent, reduce turnover, create better chemistry among teams, and affect employee performance in a positive manner (Forbes, 2017). In fact, a Gallup research found that companies with higher employee engagement experienced 23% increase in profitability, 18% increase in productivity, and 10% increase in customer loyalty and engagement (Gallup, 2022). The purpose of this paper is two-folded. First, it compares the cultures among low-cost (e.g., Spirit, Frontier, Allegiant), hybrid (e.g., Jetblue, Alaska), and legacy full-service (e.g., American, United, Delta) airline carriers within the United States based on CEO management philosophy, benefits, employee satisfaction, and general workforce metrics. Second, the paper discusses the impacts of company culture within the aviation industry. This paper could assist the airlines in implementing programs that foster employee engagement, performance, productivity, and safety.
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