This poster session presents findings from a user experience (UX) study conducted across Embry-Riddle’s Daytona Beach, Prescott, and Worldwide campuses, examining student interactions with writing and communication center resources. Writing centers face the challenge of serving the diverse needs of multilingual, first-generation, military, and disabled students across multiple modalities (face-to-face, synchronous online, and asynchronous). This study focused on online interfaces such as appointment scheduling systems, asynchronous feedback tools, digital writing guides, and video resources. Through surveys, interviews, information architecture assessments, and usability testing, findings revealed limited student awareness of resources due to location and name changes, and accessibility issues with the ERNIE platform. Participant recruitment was challenging, especially in summer, and logistical issues across states and time zones impacted the study timeline. These findings emphasizes the need for increased outreach and simplified access to enhance student engagement with writing center resources and highlight the value of user-centered design in academic support services.