Journal of Aviation/Aerospace Education & Research






This article presents a brief summary of the Airline Quality Rating (AQR) methodology, AQR results for 1991 and 1992, an overview of the Statistical Process Control (SPC) method, and its application to AQR data. Due to the AQR monthly quantitative data, AQR scores can be used to create an SPC chart that, in turn, provides a means for developing standard levels of quality for individual airlines and for the industry.



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.