The Airline Quality Rating: Developing an Industry Standard

Author(s)

Brent D. BowenFollow
Dean E. HeadleyFollow
Rebecca K. LutteFollow

Volume

4

Issue

1

Abstract

This article presents a brief summary of the Airline Quality Rating (AQR) methodology, AQR results for 1991 and 1992, an overview of the Statistical Process Control (SPC) method, and its application to AQR data. Due to the AQR monthly quantitative data, AQR scores can be used to create an SPC chart that, in turn, provides a means for developing standard levels of quality for individual airlines and for the industry.

Scholarly Commons Citation

Bowen, B. D., Headley, D. E., & Lutte, R. K. (1993). The Airline Quality Rating: Developing an Industry Standard. Journal of Aviation/Aerospace Education & Research, 4(1). DOI: https://doi.org/10.15394/jaaer.1993.1117