Document Type

Personal Reflection

What were you doing on 9/11? (Or, What was your interviewee doing on 9/11?)

On 9/11, Dr. Ambrose was at work as a flight scheduler for Delta Airlines. He worked across the street from the Hartsfield International Airport in Atlanta, GA. He received the news from a colleague after arriving at work that morning. Dr. Ambrose remembers watching the tv in one of the offices and then looking out the window and seeing planes being grounded that he had never seen before.

How did 9/11 affect you personally and or professionally?

9/11 affected Dr. Ambrose professionally being that he was in the airline industry. After 9/11, the industry took a huge hit because no one felt comfortable with flying. Delta along with the other airlines had to come together to ask the government for aid and really help each other out. He remembers it being a time when he really saw the airlines let loose on competition and come together as an industry.

Personally, he remembers just being fearful of another possible attack. Everyone felt lots of uncertainty during the time, especially the Ambrose's being that they lived in a big city and had a child on the way.

What do you want future generations of professionals, particularly those going into your field, to know about 9/11?

Dr. Ambrose wants future generations to know how many heroes there were that day that acted in moments notice to save lives. Those heroes should always be remembered. In addition, he explains that after the attacks of 9/11, not only the airlines, but the country as a whole stepped up and came together. He remembers everyone putting aside political differences and helping each other get through the trying times. He also wants future generations to not take anything for granted. No one was prepared to have a crisis like 9/11 happen, and therefore it really made him appreciate everything even more than he did before. Specifically in the airline industry, Dr. Ambrose said that it is important for future professionals to be aware of the changes that 9/11 caused. After this attack, TSA was created along with many other rules and regulations for flying.

ERAU Active and Alumni Graduating Class of

2024

On 9/11, what sector were you (OR your interviewee) in?

Airlines, Not a pilot

On 9/11 what was your (OR your interviewee’s) occupation? (optional)

flight scheduler for Delta Airlines

Share

Event Location

 
COinS
 

Personal Reflections of Dr. Scott Ambrose

9/11 affected Dr. Ambrose professionally being that he was in the airline industry. After 9/11, the industry took a huge hit because no one felt comfortable with flying. Delta along with the other airlines had to come together to ask the government for aid and really help each other out. He remembers it being a time when he really saw the airlines let loose on competition and come together as an industry.

Personally, he remembers just being fearful of another possible attack. Everyone felt lots of uncertainty during the time, especially the Ambrose's being that they lived in a big city and had a child on the way.