Graduate Student Works
Second Advisor Name
Each year, airline passengers respond to the Airline Passenger Survey providing feedback of their experiences with major domestic (U.S.) airlines. The Airline Passenger Survey analyzes responses to a varied set of questions. This specific study is limited to the single open-ended question within the survey. This question is optional, but allows an opportunity to share any issues, concerns, and/or complaints regarding their own air travel experiences. There is no limitation on the number of words submitted. Through the application of a thematic coding scheme, results show what the highest concerns of airline passengers have been the last two years.
32nd Annual Ethnographic and Qualitative Research Conference
University of Nevada at Las Vegas, Las Vegas, NV
Scholarly Commons Citation
Blocker, K., Bowen, B. D., Bowen, E., & Irish, A. (2020). A Qualitative Assessment of Airline Passenger Satisfaction. , (). Retrieved from https://commons.erau.edu/student-works/166