Date of Award
12-2019
Access Type
Thesis - Open Access
Degree Name
Master of Science in Aeronautics
Department
College of Aviation
Committee Chair
Andrew R. Dattel, Ph.D.
First Committee Member
E. David Williams. M.B.A.
Abstract
Anyone who has traveled by air has most likely experienced long airport security lines. Yet not much is known about its cause because few have considered if passengers have created this problem for themselves. The present study attempts to fill this research gap by suggesting that when passengers are not well-prepared for security screening, they delay the process by making mistakes and not complying with procedures. This lack of preparedness can be attributed to several shortcomings of security signposts. This study proposes the use of a modified boarding pass as an alternative form of signage to help passengers better prepare for security screening. In a recall evaluation of the items to remove prior to security screening, the combination of the modified boarding pass and security signposts led to greater recall than when either stimuli were used alone. In an airport survey to gather public sentiment, three-quarters of the respondents saw value in the idea of the modified boarding pass. Although the majority of the respondents were receptive to it becoming an option for future travel, many also felt that the modified boarding pass would be more useful than security signposts or announcements at conveying helpful security screening information.
Scholarly Commons Citation
Lee, Joel, "A Step toward Ending Long Airport Security Lines: The Modified Boarding Pass" (2019). Doctoral Dissertations and Master's Theses. 500.
https://commons.erau.edu/edt/500
