Abstract
Does customer service - good or bad - really matter? Customer surveys from Ryanair, Southwest and Spirit Airline passengers were examined to determine their perceptions on customer service for May through September 2022. Ryanair (n=71) and Southwest (n=102) were rated significantly higher than Spirit Airlines (n=263) in overall rating (p
Scholarly Commons Citation
Griffith, J. C.,
&
Roberts, D.
(2024).
A Tale 3 Airlines: Customer Service in Summer 2022.
International Journal of Aviation, Aeronautics, and Aerospace,
11(1).
DOI: https://doi.org/10.58940/2374-6793.1859
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Business Administration, Management, and Operations Commons, Tourism and Travel Commons, Transportation and Mobility Management Commons
