Author

Joel Lee

Date of Award

12-2019

Document Type

Thesis - Open Access

Degree Name

Master of Science in Aeronautics

Department

College of Aviation

Committee Chair

Andrew R. Dattel, Ph.D.

First Committee Member

E. David Williams. M.B.A.

Abstract

Anyone who has traveled by air has most likely experienced long airport security lines. Yet not much is known about its cause because few have considered if passengers have created this problem for themselves. The present study attempts to fill this research gap by suggesting that when passengers are not well-prepared for security screening, they delay the process by making mistakes and not complying with procedures. This lack of preparedness can be attributed to several shortcomings of security signposts. This study proposes the use of a modified boarding pass as an alternative form of signage to help passengers better prepare for security screening. In a recall evaluation of the items to remove prior to security screening, the combination of the modified boarding pass and security signposts led to greater recall than when either stimuli were used alone. In an airport survey to gather public sentiment, three-quarters of the respondents saw value in the idea of the modified boarding pass. Although the majority of the respondents were receptive to it becoming an option for future travel, many also felt that the modified boarding pass would be more useful than security signposts or announcements at conveying helpful security screening information.

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