Using the best - worst scale to assess the relative impact of these behaviors on other passengers on the same flight: The disruptive passenger behavior

Authors

Quynh Thi Nhu Phan, Faculty of Air Transport Economics, Vietnam Aviation Academy, Ho Chi Minh City, VietnamFollow
Vi Tran, International School of Business - UEH, Ho Chi Minh City, VietnamFollow
Nhan Huu Huynh, Department of Mathematics and Informatics, Vietnam Aviation Academy, Ho Chi Minh City, VietnamFollow
Thao Phuong Huynh, Faculty of Aviation Operation, Vietnam Aviation Academy, Ho Chi Minh City, VietnamFollow
Duc Nhan Ho, Office of Academic Affairs, Vietnam Aviation Academy, Ho Chi Minh City, VietnamFollow

Abstract

A method called the best-worst scaling method is proposed to overcome these problems by asking respondents to make tradeoffs among the variables being assessed. This paper raises issues in respect of supplementing and developing a block of disruptive behaviors exhibited by passengers during flights and assesses the impact of these behaviors on other passengers. To illustrate the proposed method and evaluate its performance, we surveyed 240 passengers, and data from 203 survey samples were analyzed. The data analysis results revealed three behaviors that were considered the most disruptive, including (1) Threatening and causing distress, (2) Harassment and disrupting public order, and (3) Creating unsanitary conditions. This can be considered a suitable explanation with the high safety requirements of the air transport service, and the context of high expectation of post-covid hygiene and epidemiology.

Scholarly Commons Citation

Phan, Q. T., Tran, V., Huynh, N. H., Huynh, T. P., & Ho, D. N. (2023). Using the best - worst scale to assess the relative impact of these behaviors on other passengers on the same flight: The disruptive passenger behavior. International Journal of Aviation, Aeronautics, and Aerospace, 10(3). DOI: https://doi.org/10.58940/2374-6793.1831