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Articles

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Customer service 2.0: The Effect of Ryanair's Policy Change
John C. Griffith Ph.D. and Donna L. Roberts Ph.D.

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Structural and technological complex of methods for processing satellite images
Rasul Zairovich Shamsiev and Zair Ziyaevich Shamsiev

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Predictability improvement of Scheduled Flights Departure Time Variation using Supervised Machine Learning
DEEPUDEV SAHADEVAN, Palanisamy Ponnusamy Dr, Manjunath K. Nelli Mr, and Varun P. Gopi Dr

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The Influence of Personality, Safety Attitudes, and Risk Perception of Pilots: A Modeling and Mediation Perspective
Scott R. Winter, Joseph R. Keebler, Tracy L. Lamb, Richard Simonson, Robert Thomas, and Stephen Rice

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Small Unmanned Aircraft Systems Acoustic Analysis for Noninvasive Marine Mammal Response: An Exploratory Field Study
David Thirtyacre, Gennifer Brookshire, Sarah Callan, Brittany Arvizu, and Patrick Sherman

Concept Paper

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Internet of Things 36-rotor Multicopter for Ionizing Radiation Surveying
Svetoslav Zabunov, Garo Mardirossian, Rositsa Miteva, and Todor Kunchev