Abstract Title
Airline Quality Rating 2014 Abstract
Authors' Class Standing
Dr. Brent D. Bowen Dean, College of Aviation ERAU Prescott, AZ
Lead Presenter
Blair Boies
Faculty Mentor Name
Brent Bowen
Format Preference
Poster
Abstract
The Airline Quality Rating (AQR) was first introduced in 1991, and has been continually providing an objective assessment of airlines which have a minimum of 1% of domestic scheduled-service passenger revenue. The Airline Quality Rating 2014 is based on comparative performance criteria which are important to travel consumers, including on time arrivals, mishandled baggage, involuntary denied boarding, as well as 12 customer complaint categories. The Airline Quality Rating system of weighted averages produces the industry ranking which is contained in this research monograph. The development of this quantitative model allows key players within the airline industry to gain an enhanced understanding of the primary drivers and influences of passenger behavior.
Start Date
4-4-2014 12:00 PM
Airline Quality Rating 2014 Abstract
The Airline Quality Rating (AQR) was first introduced in 1991, and has been continually providing an objective assessment of airlines which have a minimum of 1% of domestic scheduled-service passenger revenue. The Airline Quality Rating 2014 is based on comparative performance criteria which are important to travel consumers, including on time arrivals, mishandled baggage, involuntary denied boarding, as well as 12 customer complaint categories. The Airline Quality Rating system of weighted averages produces the industry ranking which is contained in this research monograph. The development of this quantitative model allows key players within the airline industry to gain an enhanced understanding of the primary drivers and influences of passenger behavior.