Start Date
26-4-1989 2:00 PM
Description
In the past, satellites were designed without adequately discussing issues with the users. This is an extremely poor business practice; if the acquisition community were a competitive business, that attitude would be considered a precursor to failure. A change in attitude comparable to the customer awareness inherent in a competitive environment would have several positive benefits. First, product design would be tailored to the customer's real needs. Second, this awareness would foster searching out the most cost-effective (in terms of time, money, technology, etc.) methods of providing equipment.
Paper Session II-A - Satisfying User Requirements - Space and the Operational Commander
In the past, satellites were designed without adequately discussing issues with the users. This is an extremely poor business practice; if the acquisition community were a competitive business, that attitude would be considered a precursor to failure. A change in attitude comparable to the customer awareness inherent in a competitive environment would have several positive benefits. First, product design would be tailored to the customer's real needs. Second, this awareness would foster searching out the most cost-effective (in terms of time, money, technology, etc.) methods of providing equipment.
Comments
Space and Operational Commander
Session Chairman: Dominick Martinelli, Space Division Chief of Staff, Los Angeles, CA
Session Organizer: Gary Spinak, 6555th Aerospace Test Group, Patrick Air Force Base, FL