Abstract Title

DIGITAL DISRUPTION SOLUTION

Is this project an undergraduate, graduate, or faculty project?

Graduate

group

5-minute Oral Presentation; 10-minute Oral Presentation

Authors' Class Standing

Daniel Landroni, Graduate Student Cristiane Lunardi, Graduate Student Camila Borges, Graduate Student Tatiane Mendonça, Graduate Student

Lead Presenter's Name

Cristiane Lunardi

Faculty Mentor Name

Leila Halawil

Abstract

Since March, 2017, the cost of denied boarding began to draw the attention of all Brazilian airlines because of Resolution 400 of the Brazilian National Civil Aviation Agency. This Resolution covers several items the researchers focused on the penalty that the airlines need to pay for each passenger who had his boarding denied involuntarily in domestic flights.

An operating restriction of an airline may result in the denial of boarding of a specified number of passengers. When this process of selecting the passengers and their accommodation on another flight happens very close to the time of departure, the probability of delays is high. The researchers believe that is possible to reduce the contingency costs based on identifying volunteer passengers in advance. Since the operational restriction, whether caused by excess weight or seat limitations, is not always predicted in advance, it is being considered that having the passenger profile of all flights in advance to understand their needs and looking to identify the more flexible ones.

The goal of this research is to create a plug-in that any airline could use in their self-service check in channels, and making direct communication with the passenger. It also could become a way to offer proactive accommodation options as well as commercial compensations due to itinerary or ticket schedule change.

Did this research project receive funding support (Spark or Ignite Grants) from the Office of Undergraduate Research?

No

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DIGITAL DISRUPTION SOLUTION

Since March, 2017, the cost of denied boarding began to draw the attention of all Brazilian airlines because of Resolution 400 of the Brazilian National Civil Aviation Agency. This Resolution covers several items the researchers focused on the penalty that the airlines need to pay for each passenger who had his boarding denied involuntarily in domestic flights.

An operating restriction of an airline may result in the denial of boarding of a specified number of passengers. When this process of selecting the passengers and their accommodation on another flight happens very close to the time of departure, the probability of delays is high. The researchers believe that is possible to reduce the contingency costs based on identifying volunteer passengers in advance. Since the operational restriction, whether caused by excess weight or seat limitations, is not always predicted in advance, it is being considered that having the passenger profile of all flights in advance to understand their needs and looking to identify the more flexible ones.

The goal of this research is to create a plug-in that any airline could use in their self-service check in channels, and making direct communication with the passenger. It also could become a way to offer proactive accommodation options as well as commercial compensations due to itinerary or ticket schedule change.