Abstract Title

Just Culture in Maintenance

group

5-minute Oral Presentation

Authors' Class Standing

Caio, Graduate Gessica, Graduate Leonardo, Graduate Vinicius, Graduate

Lead Presenter's Name

Caio Garcia

Faculty Mentor Name

Leila Halawi

Abstract

This research aims at improving the risk management of line-maintenance department in a major airline in South America. The method was to tackle three fronts. One is the promotion of a just culture to create a reflective environment and the ability to identify organizational factors. This promotion is done by means of a course dedicated to the subject targeting management positions. The second front was to design a form that would give a proper channel for line-maintenance technicians to voice their concerns in a confidential way. Lastly, the third front was the definition of Safety Performance Indicators that will organize the risks reported. All these fronts are part of a more harmonic integration of the maintenance department with the safety department. Although the research was directed at afore mentioned company, the concepts here are universal enough to be applied to many fields, especially complex socio-technical systems.

Did this research project receive funding support (Spark or Ignite Grants) from the Office of Undergraduate Research?

No

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Just Culture in Maintenance

This research aims at improving the risk management of line-maintenance department in a major airline in South America. The method was to tackle three fronts. One is the promotion of a just culture to create a reflective environment and the ability to identify organizational factors. This promotion is done by means of a course dedicated to the subject targeting management positions. The second front was to design a form that would give a proper channel for line-maintenance technicians to voice their concerns in a confidential way. Lastly, the third front was the definition of Safety Performance Indicators that will organize the risks reported. All these fronts are part of a more harmonic integration of the maintenance department with the safety department. Although the research was directed at afore mentioned company, the concepts here are universal enough to be applied to many fields, especially complex socio-technical systems.