ORCID Number

0000-0002-8436-1502

Date of Award

Fall 2026

Access Type

Thesis - Open Access

Degree Name

Master of Science in Human Factors & Systems

Department

Human Factors and Systems

Committee Chair

Jeremy Courtney

Committee Chair Email

[email protected]

First Committee Member

Kat Moran

First Committee Member Email

[email protected]

College Dean

Alexander Siedschlag

Abstract

The Justice Information Sharing Council (JISC) is an interagency committee created to increase collaboration and data sharing among criminal justice stakeholders in New Mexico. This research explores how JISC stakeholders develop a shared understanding of criminal justice data through a sociotechnical lens. This issue is imperative because a lack of shared understanding can hinder decision-making and potentially compromise public safety. This research presents a novel approach by applying human factors concepts and theories to information sharing within the criminal justice system. Using a qualitative case study method, semi-structured interviews were conducted with six JISC stakeholders to gain insight into their experiences and perspectives on information sharing. Interview data were recorded, transcribed, and analyzed using reflexive thematic analysis. Five main themes were developed: 1) cross-boundary engagement facilitates shared understanding, 2) data understanding is organizationally situated, 3) differences in data practices create perceived unreliability, 4) shared understanding requires ongoing support and maintenance, and 5) data sharing depends on trust, data governance, and institutional commitment. Next, these themes and their subthemes are explained and discussed in the context of the applicable literature. Finally, the study offers key recommendations for improving data sharing and shared understanding. The study’s results offer insight into strategies for improving criminal justice information-sharing processes to better align with human capabilities and limitations.

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