Title

A Human-Systems Approach to Proactively Managing Risk through Training in an Evolving Aviation Industry

Presenter Email

Jason.Kring@FortHillGroup.com

Location

Jim W. Henderson Administration & Welcome Center (Bldg. #602)

Start Date

14-8-2018 3:45 PM

End Date

14-8-2018 4:45 PM

Submission Type

Presentation

Keywords

Safety, Risk Mitigation, Human Factors, Training

Abstract

The Aviation industry is rapidly evolving through increased automation on the flight deck, new air traffic control tools and procedures, and expanded applications of Unmanned Aircraft Systems (UAS). The majority of these enhancements will rely on human operators (pilots, air traffic controllers, dispatchers, etc.) in order to be safely integrated into the National Airspace System. The staggered development cycle of these technological changes, coupled with independent development teams and relatively limited operational testing opportunities, can create significant challenges. These technological enhancements must be met with similarly rapid advancements in risk mitigation and training.

In this presentation we describe a standardized approach to proactively identify and assess the potential human error modes and conditions for new or proposed technological or procedural changes in the context of NAS operations. The Human-Organization and Safety Technique (HOST) is designed to examine a system or tool with the goal of improving human performance during the design stages by mitigating opportunities for human error. Human error in complex systems is rarely the result of a single error but stems from the complex interactions of multiple factors and natural performance variability. Results of a HOST analysis outline critical human-human and human-system interactions and describe and prioritize potential human performance hazards associated with each interaction. The resulting models and human performance hazards provide a comprehensive roadmap for the development of new human factors-focused training programs to ensure that pilots, air traffic controllers, and maintenance personnel are prepared for the changes and have the best opportunity to avoid error and mitigate risk in the future.

Comments

Presented during Session 7: Safety Management Systems

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Aug 14th, 3:45 PM Aug 14th, 4:45 PM

A Human-Systems Approach to Proactively Managing Risk through Training in an Evolving Aviation Industry

Jim W. Henderson Administration & Welcome Center (Bldg. #602)

The Aviation industry is rapidly evolving through increased automation on the flight deck, new air traffic control tools and procedures, and expanded applications of Unmanned Aircraft Systems (UAS). The majority of these enhancements will rely on human operators (pilots, air traffic controllers, dispatchers, etc.) in order to be safely integrated into the National Airspace System. The staggered development cycle of these technological changes, coupled with independent development teams and relatively limited operational testing opportunities, can create significant challenges. These technological enhancements must be met with similarly rapid advancements in risk mitigation and training.

In this presentation we describe a standardized approach to proactively identify and assess the potential human error modes and conditions for new or proposed technological or procedural changes in the context of NAS operations. The Human-Organization and Safety Technique (HOST) is designed to examine a system or tool with the goal of improving human performance during the design stages by mitigating opportunities for human error. Human error in complex systems is rarely the result of a single error but stems from the complex interactions of multiple factors and natural performance variability. Results of a HOST analysis outline critical human-human and human-system interactions and describe and prioritize potential human performance hazards associated with each interaction. The resulting models and human performance hazards provide a comprehensive roadmap for the development of new human factors-focused training programs to ensure that pilots, air traffic controllers, and maintenance personnel are prepared for the changes and have the best opportunity to avoid error and mitigate risk in the future.