Final Report: A Comparison of Three Evaluative Techniques for Validating Maintenance Documentation

Authors

Alex Chaparro, Wichita State UniversityFollow
Bonnie Rogers, Wichita State UniversityFollow
Chris Hambllin, Wichita State University
Barbara Chaparro, Wichita State UniversityFollow

Submitting Campus

Daytona Beach

Department

Human Factors and Behavioral Neurobiology

Document Type

Report

Publication/Presentation Date

2-2004

Abstract/Description

Surveys and interviews reveal that general aviation manufacturers rely on user[s] to identify problems in maintenance documentation with corrections typically initiated in response to users-reported problems found in the manual;. This investigation compares techniques that manufacturers can use to improve the quality of the maintenance documentation developed by technical writing groups. The techniques, User Performance and Cognitive Walkthrough, were used to identify problems in aircraft maintenance documentation.

Sponsorship/Conference/Institution

United States Federal Aviation Administration

Location

Washington, DC

Paper Number

DOT/FAA/AR-xx/xx

Number of Pages

36

Additional Information

Dr. Alex Chaparro and Dr. Barbara Chaparro were not affiliated with Embry-Riddle Aeronautical University at the time this report was published.

Scholarly Commons Citation

Chaparro, A., Rogers, B., Hambllin, C., & Chaparro, B. (2004). Final Report: A Comparison of Three Evaluative Techniques for Validating Maintenance Documentation. , (). Retrieved from https://commons.erau.edu/publication/1203