Operational performance of the U.S. airline industry has been monitored for the past 27 years by a quantitative model of metrics known as the Airline Quality Rating. The National Airline Quality Rating (http://airlinequalityrating.com) sets the industry standard for comparing performance quality among U.S. airlines. Criteria included in the Airline Quality Rating (AQR) report are screened to meet two basic elements: (1) they must be readily obtainable from published data sources for each airline, and (2) they must be important to consumers regarding airline quality. Results from this report are retrieved from the April 2016 Airline Quality Rating Report.
2017 American Association of Behavioral and Social Sciences Conference
Las Vegas, Nevada
Scholarly Commons Citation
Bowen, B. D., Bowen, E., Headley, D. E., & Kuhn, M. S. (2017). Airline Quality and the Consumer Perception. , (). Retrieved from https://commons.erau.edu/publication/434