Staff Works - Hunt Library
Training research librarians to provide highly technical research assistance as well a exemplary customer service is the goal at the Hunt Library. The process involved with the training process is delineated and the Table of Contents headings from the training manual are included.
Stellar Customer Service: Training Library Staff to Exceed Expectations
Scholarly Commons Citation
Casey, A. M., & Citro, K. (2016). Customer Service Training in an Academic Technical Library. Stellar Customer Service: Training Library Staff to Exceed Expectations, (). Retrieved from https://commons.erau.edu/publication/843