Customer Service Training in an Academic Technical Library

Authors

Anne Marie Casey, Embry-Riddle Aeronautical UniversityFollow
Kathleen Citro, Embry-Riddle Aeronautical UniversityFollow

Submitting Campus

Daytona Beach

Department

Staff Works - Hunt Library

Document Type

Book Chapter

Publication/Presentation Date

2016

Abstract/Description

Training research librarians to provide highly technical research assistance as well a exemplary customer service is the goal at the Hunt Library. The process involved with the training process is delineated and the Table of Contents headings from the training manual are included.

Publication Title

Stellar Customer Service: Training Library Staff to Exceed Expectations

Publisher

Libraries Unlimited

Additional Information

Book editor: Mou Chakraborty.

Scholarly Commons Citation

Casey, A. M., & Citro, K. (2016). Customer Service Training in an Academic Technical Library. Stellar Customer Service: Training Library Staff to Exceed Expectations, (). Retrieved from https://commons.erau.edu/publication/843