Is this project an undergraduate, graduate, or faculty project?
Graduate
group
What campus are you from?
Daytona Beach
Authors' Class Standing
David Vaden-Kiernan, Graduate Student Wesley Simpson, Graduate Student Daniel Sully, Graduate Student Pallavi Angirish, Graduate Student Emily Weaver, Graduate Student
Lead Presenter's Name
David Vaden-Kiernan
Faculty Mentor Name
Dr. Sohel M. Imroz
Abstract
The overall health and well-being of an airline company is rooted in its culture. Companies with strong culture attract more talent, reduce turnover, create better chemistry among teams, and affect employee performance in a positive manner (Forbes, 2017). In fact, a Gallup research found that companies with higher employee engagement experienced 23% increase in profitability, 18% increase in productivity, and 10% increase in customer loyalty and engagement (Gallup, 2022). The purpose of this paper is two-folded. First, it compares the cultures among low-cost (e.g., Spirit, Frontier, Allegiant), hybrid (e.g., Jetblue, Alaska), and legacy full-service (e.g., American, United, Delta) airline carriers within the United States based on CEO management philosophy, benefits, employee satisfaction, and general workforce metrics. Second, the paper discusses the impacts of company culture within the aviation industry. This paper could assist the airlines in implementing programs that foster employee engagement, performance, productivity, and safety.
Did this research project receive funding support from the Office of Undergraduate Research.
No
A comparative study of company culture differences among low-cost, hybrid, and legacy major airline carriers in the United States
The overall health and well-being of an airline company is rooted in its culture. Companies with strong culture attract more talent, reduce turnover, create better chemistry among teams, and affect employee performance in a positive manner (Forbes, 2017). In fact, a Gallup research found that companies with higher employee engagement experienced 23% increase in profitability, 18% increase in productivity, and 10% increase in customer loyalty and engagement (Gallup, 2022). The purpose of this paper is two-folded. First, it compares the cultures among low-cost (e.g., Spirit, Frontier, Allegiant), hybrid (e.g., Jetblue, Alaska), and legacy full-service (e.g., American, United, Delta) airline carriers within the United States based on CEO management philosophy, benefits, employee satisfaction, and general workforce metrics. Second, the paper discusses the impacts of company culture within the aviation industry. This paper could assist the airlines in implementing programs that foster employee engagement, performance, productivity, and safety.