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Digital library services have become integral components of 21st century educational institutions. Librarians have been quick to adopt new technologies to serve their new remotely located patrons. This eagerness to adopt new technology, along with a willingness to adapt to new working environments and a continuing emphasis on the end users of our services have enabled success with regards to serving the distance education patron. This paper will review and discuss the evolution of Embry Riddle Aeronautical University’s (ERAU) Extended Campus Library Services (ECLS), and how a conscious effort to focus on the end users of Embry-Riddle’s ECLS has helped Embry-Riddle manage and respond to the explosive growth of its distance learning population over the last 30 years.

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Journal of Library Administration

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Pre-print allowed on any website or open access repository. Voluntary deposit by author of authors post-print allowed on institutions open scholarly website including Institutional Repository, without embargo, where there is not a policy or mandate.