Mary Ann Turney






Embry-Riddle Aeronautical University


Despite the implementation of crew resource management (CRM) training in the aviation industry, CRM skills are at best neglected and at worst ignored in the first stages of pilot training. This study, based on action research, provides guidelines for program design aimed at incorporating CRM at the initial stages of flight training. Team-based program design provides the means for the instructional staff to (a) diagnose the current level of CRM, (b) develop CRM criteria, (c) design relevant training exercises, and (d) create an implementation, assessment, and re-diagnosis plan. The goal is to close the gap between what exists and what is desired. Since curricula designed for applicability in the workplace should be characterized by continual assessment to ascertain whether the outcomes are occurring, an on-going assessment component is part of the implementation process.



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