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Volume

31

Issue

1

Publisher

Embry-Riddle Aeronautical University

Key words

job satisfaction, air traffic controllers, stressful working condition

Abstract

The air traffic controllers' job is one of the most hectic in today’s world, predominantly due to its safety-critical operations and altering expectations. The primary purpose of this paper is to provide a holistic directory of determinants and synthesized reinforcements for air traffic controllers' job satisfaction. Researchers in the past have put the spotlight on individual air traffic controller’s technical job satisfaction factors, such as impacts from remote tower operation, airplane trajectory changes, and dynamic air traffic situations. However, none described the connection among those factors and how adjusting those factors can enhance the cognitive components related to their job satisfaction. This paper's in-depth analysis identified factors contributing to air traffic controllers' job satisfaction based on past literature. It is intended to increase understanding and improve knowledge for future researchers and practitioners. The five predominant factors identified for air traffic controllers’ job satisfaction are ambiguity of job functions, overwhelming workload, complex task performance and uncertain work demand, job fatigue, and work-family conflict. Some effective methods to increase air traffic controllers’ job satisfaction are regular break between shifts, technological advancement to facilitate jobs, and sound insulations.

DOI

https://doi.org/10.15394/jaaer.2022.1910

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