Automated Disruption Assistance in Brazil

Authors

Christian Gruber Delamare, Embry-Riddle Aeronautical UniversityFollow
Douglas Cabrera Lopes, Embry-Riddle Aeronautical UniversityFollow
Patrice Ramos, Embry-Riddle Aeronautical UniversityFollow
Raioni de Oliveira Santos, Embry-Riddle Aeronautical UniversityFollow
Leila Halawi, Embry-Riddle Aeronautical UniversityFollow

Submitting Campus

Worldwide

Department

Graduate Studies

Document Type

Article

Publication/Presentation Date

2020

Abstract/Description

During the last decade, commercial aviation in Brazil has grown significantly, overcoming the number of 100 million passengers per year. The full operation represents a challenge for the air carriers, especially during flight disruptions. Besides the re-accommodation of the passengers into other flights, under certain circumstances, the ANAC 400 resolution requires the airlines to provide a series of material assistance. Meal, transport, and hotel make part of the exigences stated by the ANAC 400. Our study aims to analyze the current process that is mainly manual and propose to automatize several steps through a self-service solution. The researchers verified the potential adoption of the resolution through a survey where the vast majority of respondents are favorable for using self-services and avoid lines at the airport.

Publication Title

Issues in Information Systems

DOI

https://doi.org/10.48009/3_iis_2020_253-267

Publisher

International Association for Computer Information Systems

Additional Information

The original copy of the article can be found on International Association for Computer Information Systems' website: http://www.iacis.org/iis/2020/3_iis_2020_253-267.pdf

Scholarly Commons Citation

Delamare, C. G., Lopes, D. C., Ramos, P., Santos, R. d., & Halawi, L. (2020). Automated Disruption Assistance in Brazil. Issues in Information Systems, 21(3). https://doi.org/10.48009/3_iis_2020_253-267