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Daytona Beach


Staff Works - Hunt Library

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Publication/Presentation Date



This study explores the idea of creating a knowledge base from shared online accounts to use in training librarians who perform distance reference services. Through a survey, follow-up interviews and a case study, the investigators explored current and potential use of shared online accounts as training tools. This study revealed that the participants viewed the concept positively, but many encountered barriers to effectively employing a local knowledge base as a training tool.

Publication Title

Journal of Library & Information Services in Distance Learning



Taylor & Francis

Additional Information

This topic was also presented at the 17th Distance Library Services Conference held in Pittsburgh, PA, on April 20, 2016.

Required Publisher’s Statement

The publisher's version of this article is available at this full-text link