Document Type

Article

Publication/Presentation Date

2025

Abstract/Description

The Airline Quality Rating Report is a product of academic research from the previous co-authors Dr. Dean Headley and Dr. Brent Bowen. The research originated at the W. Frank Barton School of Business, Wichita State University in Wichita, Kansas. Throughout the 34 years this rigorous research has been conducted at the University of Nebraska, Purdue University, and Embry-Riddle Aeronautical University.

Dr. Bowen and Dr. Headley’s research on the development of the national Airline Quality Rating (AQR) is viewed by more than 75 million people each year and is annually featured by national news outlets such as ABC’s Good Morning America, CNN, NBC’s Today Show, C-SPAN, USA Today, The Associated Press, The Wall Street Journal, Aviation Week and Space Technology, the network evening news shows and in numerous other national and international print and electronic media. Bowen and Headley have served as invited expert witnesses before the U.S. House of Representatives Committee on Government Operations and as invited speakers and panelists for such groups as the National Academy of Sciences/Transportation Research Board, Department of Transportation, and other congressional and executive panels.

Their body of research has been recognized with awards from the American Marketing Association, the American Institute of Aeronautics and Astronautics, the Travel and Transportation Research Association and others.

After the retirement of both Drs. Headley and Bowen, and careful consideration from the co-authors they invited and endorsed Dr. Andrea Irish, who is a highly qualified researcher at Embry-Riddle Aeronautical University to continue their work moving forward. For full bios on the former co-authors and current author of this report, please refer to Appendix A.

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