•  
  •  
 

Volume

30

Issue

1

Publisher

Embry-Riddle Aeronautical University

Key words

flight attendants; cabin crew; airline; working conditions; job demands; job resources

Abstract

Flight attendants are frontline workers in charge of onboard security, safety and customer service. They are required to perform a number of tasks requiring physical and psychological efforts associated with numerous health costs for this group of workers. In the aftermath of Covid-19, flight attendants employed at major airlines will likely be faced with increased job demands. However, little is known about how widespread job resources are among Western cabin crews. Based on recent findings in flight attendant job-demands literature along with the ability-motivation-opportunity (AMO) framework in strategic HRM, this paper questions airline leeway and choices in resource allocation to flight attendants in a cross-country comparison of perceived job demands, job resources, stress and burnout among Canadian, French and German cabin crew. Despite belonging to similar institutional contexts, German flight attendants scored consistently better than the French on most job demands and burnout, while presenting the most varied offer of organizational resources.

First Page

89

Last Page

106

DOI

https://doi.org/10.15394/jaaer.2021.1882

Share

COinS
 
 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.